Common Problems
Error: "Unable to identify version. Battle.net is unable to properly identify your application version"This issue can occur if you are running the game on an older operating system. Please try the following troubleshooting:
-
Update your drivers and operating system to resolve any compatibility issues.
-
Create a new administrator account to resolve permissions issues.
-
Reset Folder and File Permissions to make sure there is no conflict between the latest OS update and your permissions.
- Ensure you're running the latest patch which can be downloaded here
Tried everything here?
If you have tried all of these steps and still require assistance, please visit our Technical Support Forum or contact us.
Please log in to submit feedback.
Did you find this article helpful?
Great! Help us improve. Please rate the following from a scale of 1 to 5 stars:
Sorry to hear that! We'd like to know what's wrong. Please check any which apply:
Thanks for your feedback!