You can purchase currencies and other items for Diablo Immortal in your mobile provider's store. For the PC version, you can purchase from the Battle.net Shop.

Eternal Orbs, purchased with real money, are used to buy a variety of currencies and items in-game, such as Platinum, Reforge Stones, and Legendary Crests. Your supply of Eternal Orbs is shared account-wide, and can be used for any character, on any server.

The Battle Pass is a seasonal rewards track. The base track is free, and you can purchase the Empowered Battle Pass to unlock a second track for additional rewards. It can be purchased once per season on a single server. Once purchased, all characters on the server can earn progress for the track, but only one character can claim the rewards.

Empowered Battle Pass

Buying the Empowered Battle Pass unlocks the additional reward track for all characters on the server you purchase it on, though cosmetic rewards can only be claimed on one character. Progress for each character's reward track is separate, so completing activities on one character will not unlock rewards for other characters. 

Collector's Empowered Battle Pass

A character purchasing the Collector's version of the battle pass immediately gains a number of ranks in the Battle Pass season. The number of ranks is dynamic based on the character's existing rank. The maximum levels that can be gained is +14 ranks if the character purchasing it is at Rank One. No other characters get this advancement, and they will progress individually through the rewards track.

Promotional bundles contain various in-game items. Consult each bundle's listing for specifics.

The various Boons of Plenty offer rewards both at time of purchase and each day that you login while the Boon is active. The description for each Boon details how many days you will need to login to receive the full rewards.

Prodigy's Path unlocks rewards based on how high you first progress your character level, and then your paragon level.

Character Transfers allow you to move a character from one server to another. Your first transfer is free, with subsequent transfers requiring payment. Transfers have many restrictions and cannot be reversed once started, so pay close attention to the information provided while purchasing one.

To access this feature, click on your character's portrait, then the "three dot" menu, then the Service dropdown, and finally on Transfer.

Transfer Restrictions

  • Characters must be level 30 or above to qualify for a Character Transfer.
  • It will take several minutes for a Character Transfer to complete—during the Character Transfer process, you will not be able to log in to your account until it has been finalized.
  • After a Character Transfer, a character must wait 30 days before they can transfer to another server.
  • When a character is transferred to another server, the account that your character is attached to remains unchanged.
  • After a Character Transfer, all items will be retained on your character. However, any items that your character possesses that can be traded in Wynton’s Grand Market will no longer be tradeable.
  • Any cosmetics on your character will transfer with them to their new server.
  • If your target server has a character with the same name of the character you wish to transfer, a random number will be added to your name and a free name change will be provided.
  • The server that your character is being transferred to must have fewer than five of your other characters currently on it.
  • The level of your character being transferred cannot be higher than the current Paragon Server Level of the target server.
  • Only a certain number of Character Transfers are available per day. If you encounter this restriction, please check back another day.
  • Character Transfers are not available on certain servers due to restrictions. Please check the server selector to verify which servers are eligible to transfer to.
  • Characters cannot be transferred if they are in a Clan or Warband. You must first manually leave your Clan or Warband to initiate a Character Transfer.

After Your Transfer

  • Your character’s faction will be automatically set to Adventurer.
  • All leaderboard rankings will be removed.
  • Any Challenge Rift Server First records will not carry forward to your new server.
  • Your progress in Achievements and Battleground Rating will be retained.
  • All friends in your Friends List will be retained.

 

Payment Options on Mobile Devices

In-game purchases on mobile devices use the method of payment you have on file in the Apple App Store, Google Play, or Amazon Appstore account registered on your device, regardless of which Battle.net account is logged in to the game. For more information see Apple’s, Google’s, Amazon’s support articles.

Battle.net Balance cannot be used to make Diablo Immortal purchases on mobile.

Controlling In-game Purchases

To prevent in-game purchases on mobile devices, you must set up restrictions on your device’s settings.

Payment Problems

Payment Problems on Mobile Devices

If you have trouble making purchases for Diablo Immortal on your mobile device, completely log out of the Diablo Immortal app. On iOS devices, also log out from your Apple ID. Then log back in once the purchase is complete.

If the problem persists, visit Apple's App Store Support Site, the Google Play Help Center, or the Amazon Appstore Help Center for assistance.