My Friend Was Banned or Suspended

While issuing account penalties is a necessary part of maintaining a fun and safe game environment, we must ensure that penalties were applied correctly by manual review.

Customer Support cannot give any information regarding another player's account. Your friend can visit our Account Restrictions page, which will have details on restrictions (including when those restrictions expire (and how to appeal, if applicable) that are active on a Battle.net Account. We also send penalty details to the email address associated with the Battle.net Account.