Common Problems
- I received a gift code for game-time and I can't claim it on my World of Warcraft account
- Error: "Sorry, you are not eligible to add World of Warcraft game time to your account."
Most of the times, this problem is because you got a game time code for the wrong region. The error message you will receive is: "Sorry, you are not eligible to add World of Warcraft game time to your account".
To resolve this problem, the person that gifted you the code should request a refund for the incorrect purchase. Please talk to your friend.
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