Common Problems
- I bought this item for gold and want to refund it
- The vendor won't give me my gold back!
Most items can be refunded by selling it back to any vendor within two hours. If you log out after purchasing the item, the two hour timer will continue to count down.
To prevent mistakes, whenever an action removes the refund timer, the game will pop-up a confirmation message that you need to acknowledge and accept. For example, when you equip, enchant, upgrade, or transmog the item.
Items purchased for gold may not sell back to a vendor for the price you purchased it for. Be sure to double check all purchases to help prevent mistakes from happening.
Customer Support does not refund items. If your item doesn't have a refund timer, or it has expired you can keep, sell, or destroy the item.