World of Warcraft Item Restoration

You can use our Item Restoration page to restore sold, destroyed, or disenchanted items. You will receive the restored items in your character’s mailbox.

Items that you cannot restore with the item Restoration service are permanently lost. Customer Support will not restore World of Warcraft items.

Before Restoring Items

• Speak to any vendor and check the buyback tab. If an item(s) was sold during your current play session the last 12 sold items can be bought back
• If you also deleted the character that had the item(s), undelete your character first
• If you disenchanted or scrapped the item(s), make sure your character has the crafting materials you obtained. If you restore a disenchanted item(s), the restoration service will reclaim the materials obtained
• Item(s) disenchanted or sold by mistake in a raid group will not have the trade option, even if restored within four hours of obtaining the item(s)
• If you lost a pet, mount, or heirloom. Check the respective links for assistance in finding those lost item(s)

Limitations

You can restore up to 5 items once every 24 hours on each character. 

You cannot restore items if:

• You don’t have game time or an active subscription
• Your account is suspended or banned

You cannot restore:

• Items destroyed or sold in your current play session 
• Stackable crafting material and Quest Items
• Consumables (reagents, potions, food)
• Collectibles (pets, mounts, and heirlooms) added to the Collections tab
• Temporary items such as holiday items
• Items traded, mailed, or sold on the Auction House
• Items destroyed before a Character Transfer or Faction Change

If you checked all the above, and you still can’t restore your item, it means the item was purged from the World of Warcraft database. Customer Support cannot restore purged items.