Troubleshooting issues with sending and receiving new Battle.net friend requests

If your account has been stolen, you should first check your account and computer security to verify your authenticator registration and security status.

What to do if you experience high latency or frequent disconnects.

Cannot cancel an auction due to "Internal Auction Error"

What to do if you can't link your Battle.net account to GameBattles.

What to do if you received an error when purchasing items in Diablo Immortal

Information about how the Appear Offline setting in your friend's list affects visibility in Battle.net Games.

Reasons why items purchased in the Battle.net or in-game Shop may not show in the game

Troubleshooting for adding BattleTag or Real ID friends.

What to do when friend requests are not working