Common Problems
- I purchased the six-month sub option but do not have the new mount
- Got the twelve-month subscription, but no mount.
- I have six months of game time on my account but didn't receive the new pet.
- I used tokens to get game time but didn't get the bonus.
To earn free bonuses, you must purchase the appropriate length subscription from the Battle.net Shop. No other options of adding game time to an account will grant the bonuses. You can see the current bonuses and any delivery limitations on the Subscription Shop page.
If you purchased a subscription and should have the bonus but do not, ensure that your purchase is complete or shipped in your order history.
If the bonus is in your Gifts, but you are unable to claim it, see this article.
If you are already on an existing subscription of the same monthly length (or longer) with a future renewal date, you will automatically receive the bonuses as a gift that you need to claim in the Battle.net App. For example, if you have a 6-month subscription, you will automatically be gifted 6-month subscription bonuses, but you will not get any 12-month subscription bonuses. Bonuses do take some time to be sent out. Check the subscription blog post on the news site for information about when the bonuses will be sent to your account.
If you have claimed the bonus, but cannot see it in-game, make sure your Collections filter is set to show all collected items, with all additional boxes ticked.
Limitations
- Bonuses may only be available in World of Warcraft (Modern) or WoW Classic Progression, as defined on the Subscription Shop page
Customer Support cannot grant bonuses from earlier promotions. However, some previous bonuses are available to purchase in the Battle.net Shop.