Can't Create Passkey: Oops! Something Went Wrong

Updated: 6 days ago
Article ID: 378070
Product:

Common Problems

I keep getting "Oops Something Something Went Wrong" when trying to create my passkey

You can try the following steps to resolve this error:

  1. Ensure you are using a supported browser and device
  2. Try a different browser or device
  3. Log in using your password or using a OTP
Additionally, keep the following in mind regarding passkeys:
  • Passkeys may be profile specific, ensure you are using the correct profile
  • If your passkey was saved to a cloud-based manager, it may not have synced across all platforms and devices
    • Use the device you first created the passkey on
  • Passkeys work best when using the native browser for your device